Terms of Service
Effective from the formation of Local US Cleaners LLC
1. The Agreement
These Terms of Service (the “Agreement”) govern Client’s use of Local US Cleaners LLC’s website, booking tools, and referral services.
Local US Cleaners LLC (“Agency”) is an Employment Agency / Domestic Referral Agency that assists clients seeking house cleaners and other independent Service Providers, and that recruits and registers qualified professionals for job referrals, in accordance with California Civil Code §1812.501(h) and AB-5.
These Terms are always available on Agency’s website, including in the main menu, and a clear link to them appears on every quote, invoice, and receipt Agency sends by email. By requesting a quote, booking or scheduling service, creating an account, or receiving service through Agency, Client agrees to this Agreement. These Terms remain in force until amended or replaced.
In these Terms, “Agency” means Local US Cleaners LLC, “Client” means the person or entity booking or receiving service, and “Service Provider” means the independent domestic worker referred to perform the clean.
2. Referral Service; Agency Is Not the Employer
Agency facilitates the booking process and refers independent Service Providers for housekeeping and related services. Agency is not the employer of any Service Provider. Service Providers are independent contractors.
Agency publishes a cleaning checklist for each service type. That checklist is what Agency advertises and what Client is purchasing for the booked service — the included scope of work. Service Providers choose their own methods, materials, and equipment, and decide which jobs to accept. A Service Provider who cannot complete the advertised checklist for a job should not accept that job.
Service Providers are responsible for their own taxes and should keep their own business records. Beyond facilitating booking and referral, the performance of the clean and the day-to-day working relationship are between the independent Service Provider and the Client.
4. Payment; Authorization Hold and Charge
Client is responsible for and agrees to pay Agency for the full cost of the requested services. Client may keep a valid card on file for billing.
To confirm funds are available and for the protection of Service Providers, Client authorizes Agency to place a pre-authorization hold on Client’s card on file in the amount of the scheduled service three (3) days prior to each cleaning appointment. This hold is not a charge; it temporarily reserves the funds. The card on file will be charged for the full amount of the service after the clean. By keeping a card on file and scheduling service, Client consents to this authorization hold and subsequent charge for each appointment.
The referral fee charged by Agency shall be reasonable, negotiable, and based on a fixed percentage of the service cost per Agency’s established fee schedule.
5. Pricing; No Flat Rate; Quotes Are Estimates
Agency does not charge a flat rate for cleaning services. The cost of each service is determined by the scope of the clean — including the size and condition of the property, the rooms and areas to be serviced, and the tasks requested — and the time reasonably required to complete that work to the expected standard.
Any time shown at booking is an estimate. It depends on the condition of the home and the work required. Any quote or price given before service is Agency’s good-faith estimate based on information Client supplied at booking. It is not a fixed, flat, or guaranteed price.
The final amount payable may change where actual conditions require more time, including hazardous or unsanitary conditions; heavy soil, grease, mold, pet hair, or limescale; clutter or obstructions; rooms, square footage, or surfaces not disclosed at booking; expansion of scope; or any other condition that requires additional time to complete the clean properly and safely. Where reasonably practicable, Agency or the Service Provider will notify Client of additional time before that time is incurred. Extra time is charged by the hour at the rate for that service type. Additional charges form part of the full cost of service and may be charged to the card on file.
Prices and rates may change at any time.
6. Partial Cleans
A Partial clean is an hourly service for selected rooms or areas only — not a whole-house Standard clean and not a recurring whole-home plan. Partial cleaning is performed by one cleaner only. Agency does not send more than one cleaner to a Partial clean.
7. Number of Service Providers; No Guarantee of Team Size
Price is based on scope and time required, not on how many Service Providers attend. Agency does not guarantee any particular team size. Where two or more Service Providers would ordinarily attend, illness, scheduling, transportation, or other availability issues may mean only one attends. The agreed scope will still be performed, though it may take longer, and Client is not entitled to a reduction for team size. Extra time is still billed as labor hours (number of Service Providers × additional time each works). Partial cleans remain one cleaner only.
8. Cancellation
Any cancellation or adjustment must be made by 5:00 p.m. (local time at the service address) on the day before the booking. Failure to cancel by that deadline will result in a $99 fee charged for the scheduled visit. There are no refunds of that fee unless Agency excuses it for an emergency Agency considers valid.
9. Access, Keys, Codes, and Lock-Out
Client is responsible for ensuring access. Client tells Agency where to find any key, code, or entry instruction and where to leave keys after the clean. If the Service Provider cannot enter because Client is unavailable or access arrangements fail, a $100 lock-out fee applies. There are no refunds of that fee unless Agency excuses it for an emergency Agency considers valid.
10. Client-Caused Delays and Changed Conditions
If conditions at the property differ from what was booked — including loose pets, clutter blocking rooms, an occupied home that prevents normal work, dirty dishes or other tasks beyond the booked scope, or similar issues — the price will be adjusted to reflect the updated conditions and time required.
If the Service Provider cannot start because of Client-caused access or readiness problems, the $100 lock-out fee applies. If Client arrives or is ready late but the Service Provider has already clocked in at the scheduled start, the Service Provider works only the number of hours stated on the booking unless there is time afterward for additional work, which is billed at the hourly rate for that service type.
11. Service Provider Late Arrival, Substitution, or Unavailability
Life happens. Illness, traffic, emergencies, and other unforeseeable events can affect arrivals. Client should take this into account when booking. If a Service Provider is late, unavailable, or cannot complete the appointment as planned, Agency may cancel and refund Client, reschedule the appointment, or send another Service Provider. Those options are how Agency addresses such situations.
12. Final Walkthrough; Remedy; No Refund After Departure; Chargebacks
At the end of every clean — and especially the first clean — Client or Client’s authorized representative must do a final walkthrough with the Service Provider before the Service Provider leaves, so missed spots can be corrected on site at no extra charge.
The remedy for quality concerns is on-site correction during that walkthrough. Once the Service Provider has left, the clean is accepted and no refund is issued for that visit.
If Client declines, skips, or is unavailable for the walkthrough, or allows the Service Provider to leave without completing it, Client agrees the service is accepted at departure and waives claims for refund, credit, callback, or re-clean for that visit, because the Service Provider was not given the chance to fix issues on site.
If Client fails to complete the final walkthrough and on-site correction process, and then initiates a card chargeback, payment dispute, or similar reversal claiming the service was not performed or was unsatisfactory, Agency may treat that as a fraudulent dispute and pursue all available remedies, including legal action for fraud, recovery of the disputed amount, and Agency’s reasonable attorney’s fees and costs.
13. Service Quality Disputes and Service Provider Responsibility
Where a refund is issued or a quality dispute is resolved regarding the Service Provider’s work, the Service Provider is responsible for fifty percent (50%) of the total amount refunded and/or may be required to return and complete the job at their own expense and/or pay for the job to be done properly by another cleaner, as Agency determines appropriate in the circumstances.
The Service Provider represents that they have the qualifications and ability to perform the services without Agency’s day-to-day supervision. Day-to-day performance is the Service Provider’s responsibility. Agency will promptly pass Client complaints to the Service Provider so the matter can be addressed.
14. Valuables and Damage
Agency and Service Providers are not responsible for valuables, cash, jewelry, or similar items that are not locked securely away. Client should secure valuables before the appointment.
If the Service Provider causes damage to Client’s property through the Service Provider’s work, the Service Provider is responsible for repairing or replacing the damaged item.
15. Supplies and Equipment
Service Providers are independent contractors (1099). Agency does not supply their cleaning products or equipment. Service Providers bring their own supplies and equipment.
16. Recurring Plan Discounts
Discounts on our recurring plans may be offered from time to time. The discount that applies to Client’s plan, if any, will be shown on Client’s quote, invoice, or receipt.
Any discount requires three (3) separate completed bookings. Those three bookings may be any mix of clean types, so long as there are three separate bookings.
Client may cancel a recurring plan at any time. If Client cancels early — before three separate bookings are completed — Client forfeits the discount. Agency will charge Client’s card to recoup all discounts already given on the plan (including on the first booking and, if it occurred, the second booking), not only a single visit.
17. Direct Hiring Prohibited
Client agrees not to hire or engage any Service Provider referred by Agency for cleaning or related services outside Agency during this Agreement and for twenty-four (24) months after services end, without informing Agency and arranging payment through Agency.
If Client does so without informing Agency, Client agrees to pay Agency the amount Agency calculates for the lost referral fees and related losses arising from that breach, plus Agency’s reasonable attorney’s fees and costs incurred to enforce this provision. Client will be responsible for those attorney’s fees because Client will be the party in breach.
18. Independent Domestic Worker; Taxes
Again for clarity: Agency is not the employer of the Service Provider. The Service Provider is an independent contractor who controls how they clean, what supplies they use, and which bookings they accept or decline, while still delivering the advertised checklist scope for any job they accept.
Depending on the nature of Client’s relationship with the Service Provider under applicable law, Client may have employer or tax responsibilities and may be liable for State and/or Federal employment taxes. Agency is not liable for Client’s failure to pay any such taxes, and Client agrees to indemnify Agency against claims arising from that failure. The Service Provider is likewise responsible for their own tax filings and business record-keeping.
19. Limitation of Liability
To the maximum extent permitted by law, Agency’s total liability to Client arising out of or relating to any booking or clean — whether in contract, tort, or otherwise — is limited to the amount Client paid to Agency for that clean, minus the amount paid (or payable) to the Service Provider for time worked on that clean.
Agency is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost wages, alternative lodging, or similar losses, except where such limitation is not allowed by California law. Nothing in this section limits liability that cannot be limited under applicable law.
20. Termination
Client may ask Agency to replace or stop referring a particular Service Provider for any reason. Client may also stop using Agency’s services, subject to cancellation rules, lock-out fees, and recurring-discount recoupment set out in this Agreement.
21. Attorney’s Fees
If Agency must enforce any provision of this Agreement because of Client’s breach, Client agrees to pay Agency’s reasonable attorney’s fees and costs.
22. Governing Law / Jurisdiction
This Agreement is governed by the laws of the State of California. Any action regarding this Agreement shall be brought in Orange County, California.
23. Notice and Agreement
A clear link to these Terms is included on every quote, invoice, and receipt Agency sends by email, and the full Terms are posted on Agency’s website and linked from the main menu. They are not hidden. By requesting a quote, booking or scheduling service, creating an account, or receiving service, Client agrees to this Agreement. Electronic communications and records are as binding as paper originals.
24. Background Check Request
Client may request confirmation that a background check was completed for a referred Service Provider. For FCRA compliance, Agency’s policy is to provide an attestation of completion pursuant to Client’s requirements, not the underlying report results. Client agrees to comply with applicable law related to background checks and any action taken.
25. Privacy and Photographs
We share personal information with third parties only when needed to provide services or when required by law — for example independent Service Providers, payment processors, and software partners that support operations.
Digital photographs may be taken on site for internal records. Photographs of Client’s property will not be posted on social media or used in public marketing without Client’s consent.
26. Contact and SMS Messages
By visiting Agency’s website, requesting a quote, or contacting Agency through any platform or method that reaches Agency, Client grants Agency the right to contact Client and to send information Agency deems relevant to represent its services, including appointment reminders and marketing material.
When receiving SMS from Agency or Agency’s toll-free numbers, message and data rates may apply. For help, contact info@localcleanerz.com. Reply “STOP” to opt out of SMS.
27. Changes to These Terms
Agency may update these Terms from time to time. The current version is posted on Agency’s Terms page. Client is responsible for checking that page from time to time. Agency is not obligated to send personal notice of every change. Continued booking or use of Agency’s services after changes are posted constitutes acceptance of the updated Terms.
28. Entire Agreement; Severability
This Agreement is the entire agreement between Client and Agency regarding the subjects covered here and replaces prior discussions on those subjects. If any provision is held unenforceable, the remaining provisions continue in full force.